Complaints Reviewers
Our customer Complaints Reviewers play a vital role in the Final Review stage of our Complaints Procedure.
As a Complaints Reviewer you will see every complaint that gets to Final Review stage and play an integral role in ensuring that our response is fair and customer-focused.
What is involved in being a Complaints Reviewer?
Your skills
You will need:
- Basic IT skills, including communicating via email
- Regular access to the internet
- The ability to read and review documents
- To be able to remain neutral and unbiased
- Provide feedback and suggested changes to customer complaint letters
Your Role
As a Complaints Reviewer you will:
- Read response letters at the final stage of our complaints process from a customer’s
point of view. - Make sure the content of the letter is clear and the language used is easy to
understand. - Receive emails from us containing complaints for you to review for you to provide feedback on.
“My experience, as a reviewer of final stage complaints is that it’s important to get a fully rounded outlook and where possible have a positive outcome for both the tenant and landlord.”
Read the Complaints Reviewer Role Profile
“I have been a Complaints Reviewer since the role was created. It has given me a chance to put the customer perspective and enabled me to see problems and trends as they develop and to make recommendations if I think changes are necessary. It has also helped me in my roles on the Scrutiny Panel and as a Community Rep and given me the pleasure and privilege of working with various members of staff. I hope to be able to continue for as long as possible.”
How do I apply?
Register your interest now!
If you are interested in becoming a customer Complaints Review, why not register your interest now?
Complete our online form
Simply click on the link below to complete our Register your Interest form.