Customer Sounding Board
Our Customer Sounding Board gives you the opportunity to have your say as and when it suits you.
You can choose which topics and consultations you want to get involved in based on what interests you, and how much time you have to give.
What is involved in being a Customer Sounding Board member?
Your skills
- A positive and neutral outlook
- An understanding of, and commitment towards, equality and diversity
- Basic IT skills, including communicating via email
- A good eye for detail
- Confident to put your ideas forward
Please note that you will need an email address and access to the internet via a computer, laptop, tablet or smartphone to take part.
Your Role
Whether you have a lot of time or a little, we have lots of opportunities for your voice to be heard.
You can take part in focus groups, surveys, mystery shopping, and give your view on some of the documents and letters we send out to customers, ensuring we always put customers at the heart of the decisions we make and deliver what we say we will.
How many projects we seek feedback on each year can vary. We keep in touch and let you know when there’s a new project you might like to take part in.
As a member of our Customer Sounding Board, you can choose which projects to take part in and how often you want to do them.
Created with Customers Stamp
Our Customer Sounding Board members role in reviewing customer communications is very important and makes sure that the look and feel of our customer documents, along with the content and information, is friendly and easily accessible to all.
We have worked with the CSB to develop a new Created with Customers stamp, which can seen to left and will be added to any documents they have provided feedback on, so that you can see at a glance that it has been reviewed.
Read more about the role of a CSB member and the projects where their feedback has made a difference
Customer Sounding Board Role Profile
Making a difference - Damp and Condensation Mould customer information review project (2022-23)
Making a difference - Fire Safety on Balconies customer information review project (2022-23)
Making a difference - Solar PV customer leaflet review project (2022-23)
Rent a Home - Platform website review (2023-24)
Window Cleaning Specification and schedule (2023-24)
Managing a wellbeing alert Procedure review (2023-24)
Our 2023-24 Customer Sounding Board
CSB members
Survey responses completed
Different survey feedback topics
Doing the surveys keeps me up to date on services that are provided and gives me the opportunity to comment on what matters to me and what improvements I would like to see.
Have your say our new online customer engagement portal, Platform Voices!
Platform Voices is a one-stop site for all customer engagement activities, from surveys and document reviews to online discussion boards, interactive forums, and quick polls. The new site will give you a range of ways to share your views and ideas with us.
All this will mean that you will have more ways to give us your feedback and help ensure the customer's voice is being listened to across the Platform.
