Help and Support

Whether it’s managing your money, getting into work, learning new skills or cost of living advice, our dedicated teams are here to help you.

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Man worried with bill

Cost of Living

The continuing rises in the cost of living are affecting us all, so we understand what a worrying and difficult time it is for all of our customers. 

Within this dedicated cost of living area, you will find lots of useful information about what financial support is available, what help and advice we can offer and also where you can go to find specialist guidance. 

Information and advice is also available to help you save money, keep your home warm and stay safe this winter. 

Cost of Living

If you are struggling to pay your rent and bills, you can get in touch by:

  • by completing our support form at the bottom of this page

  • by calling 0333 200 7304 and asking for our Successful Tenancies Team, who will be able to help you

Information and support for Shared Ownership

Manage Your Shared Ownership Home

Warm Spaces

We are using £20,000 from our Wellbeing and Community Chest Funds, along with £10,000 grant funding from the EEM Trust cost of living fund, to help support existing and new community warm hubs to ensure that they can continue to operate after the winter period.

Click on the link below to find out where your nearest warm space is.

Find out more about Warm Community Hubs

Main Community Warm Hub Funding image

Support Form

Please complete this form for:-

  • a full benefits check

  • benefits explained

  • help with benefit problems

  • budgeting

  • debt advice referral

  • assistance with funding

  • energy advice

  • finding your local food bank

To process your application, Platform Housing need to collect, use, and retain information. We are also keen to hear about your experience and the benefit the support has provided and may contact you for your feedback.

I understand the information I provide will be managed in accordance with Data protection legislation and the Platform Housing privacy notice which is available on our website www.platformhg.com/privacy-notice.

I understand in some circumstances it may be necessary for Platform Housing to share my contact details which may include, name, address, email address and telephone number with suppliers and/or other organisations to support my application. Platform Housing will notify me if my personal data needs to be shared and with who.

I declare that all of the information I have given is correct and complete to the best of my knowledge. I will inform Platform Housing of any change which may affect this application. I understand that giving false information will result in Platform Housing Group taking steps to prevent approval of any future applications made.

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