A member of Platform Housing Group's board, Lou is also Chair of the Customer Voice Panel.

Lou has spent the majority of his career leading customer service transformation projects, and has worked for leading multinational firms such as BT, Talk Talk, EE, Deliveroo and ITV.  His focus is on ensuring The Group puts the customer at its heart.

“The importance of housing association boards working with their customers to gain effective customer insight and proactively drive change in the housing sector cannot be understated or underestimated”, explains Lou. 

“Chairing the Customer Voice Panel enables me to build trusted relationships with our involved customers, gain insight into everyday challenges and what matters most to them, along with how the Board can help them influence change, particularly in light of the imminent regulatory changes and the introduction of the new Tenant Satisfaction Measures.”