Noise Nuisance

1. Talk to your neighbour
Try speaking to your neighbours, they may not be aware their actions are disturbing you.

2. Noise App
If you don’t feel safe approaching your neighbour, or you have tried speaking to your neighbour and the situation has not improved, the noise app is your next step. Find out more about the Noise App here.

3. Contact us
You can report this by using this form. We will investigate the report that has been made.

4. Keep a record
Keep a record of dates, times, the incident and the impact on you/your family. This is so we can monitor the situation, working closely with the police to take the necessary action.

5. Environmental Health
You may also wish to report this to your local Environmental Health Officer. Should they take enforcement action, we will use this as evidence against the perpetrator if appropriate.

6. Mediation
If the situation has not improved, mediation might be of help to you. It’s an informal, confidential and independent service available to help neighbours sort out their differences and reach an agreement. They can help you and your neighbour(s) understand each other’s point of view and reach a solution. Please ask and we will refer you.

We only consider dogs barking to be anti-social behaviour if it's persistent

1. Talk to your neighbour
Try speaking to your neighbours, they may not be aware their actions are disturbing you.

2. Contact us
You can report this by using this form. We will investigate the report that has been made and an action plan will be agreed which will include use of the Noise App and/or keeping a record.

3. Noise App
If you don’t feel safe approaching your neighbour, or you have tried speaking to your neighbour and the situation has not improved, the noise app is your next step. Find out more about the Noise App.

4. Keep a record
If you are unable to use the Noise App, keep a record of dates, times, the incident and the impact on you/your family. This is so we can monitor the situation, working closely with the police to take the necessary action.

5. Environmental Health
You may also be advised to contact and report this to your local Environmental Health Officer. Should they take enforcement action, we will use this as evidence against the perpetrator if appropriate. You may also be asked

6. Mediation
If the situation has not improved, mediation might be of help to you. It’s an informal, confidential and independent service available to help neighbours sort out their differences and reach an agreement. They can help you and your neighbour(s) understand each other’s point of view and reach a solution.  Please ask and we will refer you. 

We require customers to seek permission for keeping any pets, and an agreement must be signed  stating they will look after the animals and not allow them to cause nuisance.  If you feel that an animal is not being well looked after, please consider reporting to the RSPCA.

We don't class general living sounds as anti-social behaviour 

'General living' includes noise such as vacuuming, walking around, doors opening/closing, general conversations, children playing etc.

• You may want to have a friendly word with your neighbour as they may not be aware you can hear them.
• If you still feel you are being disturbed, you may wish to contact the local Environmental Health Officer. Should they take enforcement action, we will use this as evidence against the perpetrator if appropriate.

We do not class babies crying as anti-social behaviour.

If you have concerns about the welfare of a child, please contact social services safeguarding team or the NSPCC.

1. Talk to your neighbour
Try speaking to your neighbours, they may not be aware their actions are disturbing you.

2. Contact us
You can report this by using this form. We will investigate the report that has been made and an action plan will be agreed which will include use of the Noise App and/or keeping a record.

3. Noise App
If you don’t feel safe approaching your neighbour, or you have tried speaking to your neighbour and the situation has not improved, the noise app is your next step. Find out more about the Noise App.

4. Keep a record
If you are unable to use the Noise App, keep a record of dates, times, the incident and the impact on you/your family. This is so we can monitor the situation, working closely with the police to take the necessary action.

5. Environmental Health
You may also be advised to contact and report this to your local Environmental Health Officer. Should they take enforcement action, we will use this as evidence against the perpetrator if appropriate. You may also be asked

6. Mediation
If the situation has not improved, mediation might be of help to you. It’s an informal, confidential and independent service available to help neighbours sort out their differences and reach an agreement. They can help you and your neighbour(s) understand each other’s point of view and reach a solution.  Please ask and we will refer you. 

1. Talk to your neighbour
Try speaking to your neighbours, they may not be aware their actions are disturbing you.

2. Contact us
You can report this by using this form. We will investigate the report that has been made and an action plan will be agreed which will include use of the Noise App and/or keeping a record.

3. Noise App
If you don’t feel safe approaching your neighbour, or you have tried speaking to your neighbour and the situation has not improved, the noise app is your next step. Find out more about the Noise App.

4. Keep a record
If you are unable to use the Noise App, keep a record of dates, times, the incident and the impact on you/your family. This is so we can monitor the situation, working closely with the police to take the necessary action.

5. Environmental Health
You may also be advised to contact and report this to your local Environmental Health Officer. Should they take enforcement action, we will use this as evidence against the perpetrator if appropriate. You may also be asked

6. Mediation
If the situation has not improved, mediation might be of help to you. It’s an informal, confidential and independent service available to help neighbours sort out their differences and reach an agreement. They can help you and your neighbour(s) understand each other’s point of view and reach a solution.  Please ask and we will refer you.

If you are concerned about the safety of one of your neighbours then you should contact the Police immediately.

We do not class children playing as anti-social behaviour, unless they’re causing damage. If they are please let us know by using this form.