Your repair responsibilities

Radiators
Bleeding of radiators

Cookers
Repair or fitting of cookers and cooker connections such as bayonet fittings

Light Bulbs
Replacement of light bulbs.

Door Bells
If battery operated or fitted by a previous Customer

Security and Alarms
Repair or replacement of security lights, burglar alarms or other security devices

Replacement of batteries.

Blocked Sink
Blocked basins, sinks, baths, showers and level access shower wet room gullies

Plug/ Tap Washer
Replacement of plug, chain, bath panel

WC Seats
Repair or replacement of W.C. seat

Plasterwork
Minor wall and ceiling plaster work suitable for filling with polyfiller

Tiling

Repair or replace wall and floor tiling finishes inclusive of bathroom and kitchen splash back tiles, if damaged by you or your visitors.

Flooring

All flooring apart from the kitchen, bathroom and WC.

Kitchen Appliances

General kitchen appliances – you need to arrange for connecting and plumbing in appliances, such as cookers, washing machines, tumble dryers and dishwashers.

Condensation

You are responsible for managing condensation in your home. Appropriate cleaning materials should be used on small areas of black mould on sealant, etc.

Decoration
Painting and decoration.

Kitchen Units

Broken or damaged cupboard doors and drawers if damage is not due to fair wear and tear.

Doors

Repair or replacement of internal doors and door ironmongery if caused by you or your visitors damaging it or general neglect.

Curtain Rails

Repair or replacement of curtain pole, rail or track.

Removal of mice, rats and other vermin in non-communal areas.

It is the former customers responsibility for small and large environmental clean if former tenant not carried out

Upgrading of new or additional components outside of PHG replacement timescales or to a higher specification than standard.

We expect you to organise and pay for any repairs that are your responsibility.

There are several websites where you can search for a reliable tradesperson to carry out work for you, such as:

• TrustMark 
• Checkatrade
• Trust a Trader  

This list is not exhaustive and we encourage you to check around or seek recommendations from friends and family to find qualified, trustworthy and affordable tradespersons to carry out any works in your home.

If you are still unsure which repairs are your responsibility, or if you have genuine difficulties getting jobs done, please call us on 0333 200 7304. In certain circumstances we may be able to arrange to have works for which you are responsible done for you on a rechargeable basis (we will carry out the works and then send you an invoice for the cost)

Please download a copy of our Rechargeable Repairs Guide

As a Customer of Platform Housing Group, you have the responsibility under your tenancy agreement to undertake repairs which have been caused to your home by damage or neglect, or by visitors who have been invited to your home.

This guide provides information on what repairs you may be charged for, who is responsible for what repairs, and how repairs can be paid for.

Repair or replacement of garage internal and ironmongery elements inclusive of door locks and fittings, finishes (if caused by damage by the customer or visitor)

Repair or replacement of bins to individual house or flat

Repair or replacement of TV aerials or satellite dishes serving an individual house or flat

Repair or replacement of washing lines and rotary dryers to an individual house or flat

Maintenance of trees, grass, hedges, shrubs

Repair to dividing fencing, except privacy panel

We will repair, replace or upgrade paving/tarmac of the path leading to the front entrance door to the equivalent of 1 flag width, and around the property to a side or rear entrance door to the equivalent of 1 flag width. Anything beyond this is your responsibility

Maintenance of timber sheds or of its removal if no longer required

Blocked or leaking foul drain, soil stack etc. within property boundary (if caused by damage or neglect by the customer)

Blocked or leaking shared foul drain outside property boundary (customer via utility company)

Windows
Replacement of window keys if lost

Doors
Repair or replacement of door locks, replacement of keys, letter plate, number plate, security chain, spy hole and other associated door ironmongery

Replacement of window keys if lost

Repair or replacement of door locks, replacement of keys, letter plate, number plate, security chain, spy hole and other associated door ironmongery